Frequently Asked Questions

All Grade A and Grade B computers are professionally refurbished, thoroughly tested, cleaned, and guaranteed to be 100% fully functional. The only difference is their cosmetic condition.

Grade A

Grade A computers are in excellent cosmetic condition with little to no visible signs of previous use. They have been professionally refurbished, thoroughly tested, cleaned, and are fully functional. Minor cosmetic imperfections may be present but are typically difficult to notice during normal use.

• Excellent cosmetic condition
  
• Little to no visible signs of previous use
  
• Fully tested and 100% functional
  

Grade B

Grade B computers are fully functional but may show moderate cosmetic wear, including light scratches, scuffs, or other visible signs of previous use. Every Grade B computer is professionally refurbished, thoroughly tested, cleaned, and performs just as reliably as a Grade A unit. Cosmetic imperfections do not affect the computer's performance or reliability.

• Fully tested and 100% functional
  
• May show moderate cosmetic wear, including light scratches or scuffs
  
• Cosmetic imperfections do not affect performance or reliability

Each computer is professionally inspected, cleaned, tested, and prepared before being offered for sale. We verify key hardware functions, ensure the system operates properly, and prepare it for reliable everyday use.

Most of our computers are previously owned business-grade systems that have been professionally refurbished and thoroughly tested.

We regularly offer computers from trusted manufacturers including Dell, HP, Lenovo, Apple, and more. Inventory changes frequently based on availability.

Our computers are fully functional and professionally refurbished. Cosmetic condition varies by product and may include minor signs of previous use such as light scratches or scuffs. Any significant cosmetic imperfections will be noted in the product description.

Unless otherwise stated, product photos may represent the model rather than the exact unit being shipped. The specifications, condition, and included accessories listed in the product description are guaranteed.

Yes. The computer you receive will match the processor, memory, storage, operating system, and other specifications listed on the product page.

Windows computers include a genuine, activated installation of Windows as specified in the product listing.
Apple computers will be loaded with the latest supported MacOS.

Microsoft Office is not included unless it is specifically stated in the product description.

Laptop batteries are tested for basic functionality. Because batteries are consumable components, battery life and capacity will vary depending on age and prior use. Batteries are guaranteed to hold a charge.

Desktop computers include a power cord, Keyboard and Mice. Laptops include a compatible AC adapter.

Simply add your desired product to your cart and complete checkout using one of our secure payment methods.

We accept all major Credit Cards, Paypal and other payment methods displayed during checkout.

Please contact us as soon as possible. If your order has not yet shipped, we can cancel or modify it.

Yes. We work with businesses, schools, government agencies, nonprofits, and resellers. Contact us for volume pricing and availability.

Absolutely. Tell us how you'll be using the computer, any software requirements, and your budget, and we'll gladly recommend the best options.

Most orders ship within 1 business day after payment is received.

Standard shipping normally takes 3-5 business days. Next day shipping is available on all domestic orders (for an additional charge).

We primarily ship using FedEx and USPS, depending on the product, destination, and shipping method selected.

Yes. Tracking information will be emailed to you as soon as your order ships.

Some shipments may require a signature upon delivery depending on the value of the order or the shipping service used.

Every computer is carefully packaged using protective materials and foam-in-place to help ensure it arrives safely and in excellent condition.

Please contact us within 48 hours of delivery and provide photos of the product and packaging so we can assist you as quickly as possible. Please save the packaging if possible.

Desktops and Laptops include a 1-Year Limited Hardware Warranty, unless otherwise stated in the product listing.

The warranty covers failures of major hardware components under normal use, including items such as the motherboard, processor, memory, storage drive, internal graphics, and power supply.

The warranty does not cover accidental damage, liquid damage, misuse, cosmetic wear, software issues, data loss, batteries, or damage resulting from unauthorized repairs or modifications.

Warranty coverage for monitors, accessories, and other peripherals may differ. Please refer to the individual product listing for details.

Contact us with your order number and a description of the issue. We'll help troubleshoot the problem and guide you through the warranty process if service is required.

Eligible products may be returned within 30 days of delivery.

Yes. Please contact us before returning any product so we can provide an RMA number.

Customers are generally responsible for return shipping unless the product is defective, damaged during shipping, or we shipped the wrong item.

Refunds are issued after the returned product has been received, inspected, and approved. Processing times may vary depending on your payment provider.

A refund may be reduced if the returned item is damaged, missing accessories, or returned in a condition different from when it was originally shipped.

Yes. We provide reasonable assistance for hardware-related questions regarding products purchased from PCExchange.

We're happy to offer general guidance. However, installation, configuration, licensing, and support for third-party software remain the responsibility of the software publisher and customer.