Refund policy

Return Window

PCExchange accepts returns within 15 days of the delivery date for most products.

To be eligible for a return, the item must be returned in the same condition in which it was received, including all accessories, cables, adapters, manuals, and original packaging whenever possible.

Return Authorization

Before returning any item, you must contact PCExchange to obtain a Return Merchandise Authorization (RMA). Returns received without prior authorization may be delayed or refused.

Return Shipping

For returns due to buyer preference (such as ordering the wrong item, no longer needing the product, or purchasing by mistake), the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items, as PCExchange is not responsible for items lost or damaged during return transit.

Defective or Incorrect Items

If you receive a product that is defective, damaged during shipping, or incorrect, please contact us within 48 hours of delivery.

Once the issue has been verified, PCExchange will provide instructions for a replacement, repair, or refund, including a prepaid return shipping label when applicable.

Refunds

After your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Software licenses or digital products

• Items marked as Final Sale

• Products damaged due to misuse, neglect, accidents, or unauthorized modifications

Condition of Returned Items

Returned products must be complete and in substantially the same condition in which they were received. Returns with missing components, excessive wear, or physical damage may be denied or subject to a reduced refund.

Questions

If you have any questions regarding a return or refund, please contact our customer support team before returning your item.